As the Technology Services Help Desk continues to receive a considerable number of calls for password related assistance, we feel it is appropriate to share information about using the Password Self-Service tool.
Please review these instructions:
Password Self-Service Tool
Please make sure you have set up the Password Self-Service tool and, if you find it helpful to do so, feel free to customize your security questions so it is easier for you to remember your answers and use the tool. This is a great feature that is explained in the attached document.